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Welcome to Central Hove Surgery

Central Hove Surgery is a four partner GP practice located in Ventnor Villas in the heart of Hove in East Sussex. We offer a range of GP and nurse led services and clinics including all core GMS services.

Central Hove Surgery has a policy of non-discrimination and respect for patients’ dignity, integrity, personal beliefs, sexual orientation, life style, cultural background and socio-economic status.  All our patients are entitled to non-judgmental and confidential care. Read more about Central Hove Surgery here

› APPOINTMENT SYSTEM

› SURGERY HOURS

› CONTACT DETAILS

Essential info on our appointment booking and cancellation service & home visits...
 
8.30am - 1.00pm Mon - Fri & 2pm - 6pm Mon- Wed & Fri. Thursday afternoons 3pm - 6pm...
 
Our contact details - important phone numbers, surgery address etc...
         

› NHS CLINICS & SERVICES

 

› REPEAT PRESCRIPTIONS

 

› ONLINE SERVICES

The various NHS clinics & services that Central Hove Surgery offers registered patients...
 
Information on how to obtain your repeat scripts & using our online system...
 
How to register for & use our online prescription & appointment booking..
         

› REGISTERING WITH US

 

› FEELING ILL? - SELF HELP

 

› BASIC FIRST AID ADVICE

Advice on how to register as a new patient with Central Hove Surgery...
 
Please read our 'Self Help Guide' for what steps to take when you are feeling unwell...
 
Advice and streaming videos on how to deal with a number of minor ailments...

Latest Practice News / Events / Announcements

Allocation of Patients by Named GP

Please be advised that once the practice becomes Trinity Medical Centre, our patients will be allocated by named GP. If you have any concerns or would like more information about this, please speak to us.

Nurse/HCA appointments

We are very sorry but due to circumstances beyond our control we are currently restricted on the Nurse and Health Care Assistant Appointments that we can offer and this may not be resolved until we move into our new premises within the next few months

We are prioritising clinically urgent requirements with the limited available appointments that we do have and have had to reschedule many others.

We are trying to secure additional nurse resource but most practices are struggling with nurse and health care assistant capacity as well and the resource is not available

  • If you have been discharged from hospital and need follow up dressings, please speak to the hospital
  • If you need travel immunisations that cannot wait then we recommend you have them done privately – St Peters Travel Clinic and the Sussex Travel Clinic are both local. Please ask at reception if you need details
  • Routine annual health reviews may be postponed until we are back to full capacity
  • We will prioritise baby and children’s immunisations, flu and other preventative immunisations, smear tests and ear syringing where we are able.

 Once again, we apologise for this situation which is beyond our control and the inconvenience this may cause. Our staff will do their very best to accommodate you where we are able to and we ask that you treat them with courtesy.

Thank you

Premises and Practice update for Patients

We are pleased to confirm that building work remains on track for the new premises (the redevelopment of the Holy Trinity Church, Blatchington Road, Hove) into which we will be moving with Sackville Medical Centre at, or close to, the end of April 2017.

In the course of our planning for this huge and exciting change it has become very apparent that it makes sense for the Practices to merge, and become one surgery instead of two.
 
We believe that a merger will safeguard the future healthcare interests of all concerned in the Practice, including patients, staff and the Partners - and provide greater opportunities. Access to the Central Hove doctors and nurses with whom you are familiar will not be affected by the change.

We hope that you will be as pleased as we are about this news. We have already started to work closely with the staff and Partners of Sackville Medical Centre, and look forward to formalising our union in the new building which will be called Trinity Medical Centre.

We will write to all patients formally closer to the project completion with more details.

If you have any questions, please don’t hesitate to ask at Reception

Rashes

If you have a rash and are coming to the surgery please let the reception staff know. We have had a rise of cases of measles within the community and would like to stay vigilant, meaning we're asking anyone who is coming with a rash to wait in the lobby instead of the waiting room for infection control purposes. 

We thank you for your understanding and apologise for the inconvenience. 

Flu Clinics for 2016/17

All of our dedicated clinic dates have now passed but we are adding more all of the time - please enquire at reception

These are appointments for any patient in an "at risk" group - which is anyone who falls into the following categories

  • Anyone over 65
  • Pregnant women
  • Heart Disease
  • Kidney Disease
  • Neurological Disease
  • Chest problems
  • Diabetics
  • If you are immunosuppresed
  • If you are a carer for someone in any of the above groups

These clinics are not for children. If in doubt please ask! We will advise of specific children's flu clinics shortly once we have the vaccines in stock

Practice List Cap

We are sorry but at the present time the surgery is not able to register new patients.

We would like to explain the reasons for this.

The number of patients has increased significantly over the last year and this continues at such a rapid rate that the partners feel this now jeopardises our ability to offer a reasonable service to both our existing patients and new patients and clinically we feel this is no longer safe.  We are no longer able offer enough appointments despite increasing clinics where we have the very limited space to do so. We have no further ability to increase resources to cope with this high level of patients.

We have advised both NHS England and Brighton and Hove CCG of our decision.

Once the number of patients registered returns to a safe level, we will review our decision.

In the meantime, the NHS Choices website is a good source of information about other practices in the locality. www.nhschoices.co.uk

Accessibility

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, Braille or via email, and professional communication support if they need it, for example from a British Sign Language (BSL) interpreter.

If you would like information in an alternative format, for example large print or easyread, or if you need help with communicating with us, for example because you use British Sign Language, please let us know. You can call us on 01273 744910 or email bhccg.central-hove-surgery-enquiries@nhs.net

Latest CQC Report

The CQC is the independent regulator of health and social care in England. Our practice was inspected on 22 March 2016 and was given an overall rating of "Good". You can read the full report at http://www.cqc.org.uk/location/1-547610861/reports or by clicking the link on the left hand side of the page

Contraceptive Pill Appointments

Please note that repeat prescriptions the contraceptive pill will be provided by the nurse after health checks are made. If you run out before you can get an appointment you can order a 1 month emergency supply. Please call us to make an appointment with the nurse when you have one month left in order for us to fit you in. Please do not book an appointment to see a GP for a repeat of your contraceptive pill. 

Fit Notes Anonymous Data Collection

Under section 254 of the Health and Social Care Act 2012 the Secretary of State has implemented a policy requiring a collection of data relating to eMED3 (fit notes, previously called "Sick Notes"). This will analyse the information relating to statement's of fitness to work in an entirely anonymous way for the purpose of improving the monitoring of public health, commisioning and the quality of health services.

The anonymous information is being requested on behalf of the Department of Health and the Department of Work and Pensions in order to undertake research that will inform future policy relating to employment and absence, which will include an evalution of the Fit for Work programme.

Data will be automatically collected in February 2016 ( to include fit notes issued from December 2014) and ongoing until end August 2018, to be published in Spring 2016 and onwards.

If you have a query about the purpose of the collection and how the collected data will be used, please see the Department for Work and Pensions website 

Named, Accountable GP

The GP Contract in England now requires the named, accountable GP to take responsibility for the co-ordination of all of the appropriate services and ensure they are delivered where required (based on the named GP’s clinical judgement) to each of their patients. This includes working with relevant health and social care professionals to deliver a multi- disciplinary care package that meets the needs of the patient

The role of the named GP will NOT :

  • Take on vicarious responsibility for the work of other doctors or health care professionals

  • Take on 24 hour responsibility for the patient or have to change their working hours

  • Imply personal availability for the GP's throughout the working week

  • Be the only clinician who provides care to that patient

There is no condition within the requirement for the patient to see their named GP when they book an appointment with the practice 

Patients are entitled to choose to see any GP or nurse in the practice in line with current arrangement

Please speak to Reception if you would like more information 

Introduction of Electronic Prescribing Service (EPS)

Please click on the "Repeat Prescriptions" tab for more information about the launch of this service at this surgery on 4th June 2015 and how it may benefit you

Please Help us to Help You

If you are coming with completed new patient registration forms or to collect a prescription, please try and do this after 4pm as this will avoid peak times and reducing your wait time at reception. It will also allow us to prioritise patients wishing to make an appointment first thing in the morning

New Surgery Development

The team at MCD have been working closely with our Practice in order to produce a surgery design to benefit the patients for many years to come.  The result is a large, fully compliant new surgery within the existing external walls of Holy Trinity, comprising 3 floors, the ground and first predominantly for patients, and the second floor for staff use, all served by a lift and stairs. In addition, and again to benefit the patients there will be an on site pharmacy separately located close to the patient entrance to the surgery and a car park with disabled patient and staff spaces, as well as dedicated patient and staff cycle parking.We will be opening in mid 2017.

  • Holy Trinity is in an ideal, densely populated central location for their respective patient catchment areas.

  • Transport infrastructure for Holy Trinity in this central location is excellent with bus stops and a taxi rank outside, and with local on street pay and display parking in the vicinity.

  • The scheme design includes on site disabled parking for patients and staff and additional on site staff parking, as well as dedicated cycle parking bays for both patients and staff.

  • The proposal is to respectfully repair the existing building in order to protect its Listed Building status, and whilst keeping external alteration to a minimum, very positively transform the interior so as to meet the complex needs of the Practices by way of a modern fully compliant surgery building, with full disabled access and space to substantially expand the services they can offer to their patients.

  • The development will result in job creation as the services the Practices can offer expand.

  • Sustainability has been built into the design of the building in order to reduce the ongoing impact of energy use, construction and operational waste disposal and the like.

  • The pharmacy extension, comprising only c100 sq m, is the only external development on the site, is very sympathetically designed to be in keeping with the existing church building, and is crucial for viability of the development and to maximize benefit/convenience to the Practices’ patients.

  • Reuse and upgrading of the Holy Trinity, with a focus on security of external areas including CCTV, secure courtyard and the like will stop the anti social uses the grounds of the Church have been put to on occasion since the Church closed.

In summary, the proposed surgery development seeks to preserve the existing character and appearance of the Holy Trinity and its setting whilst at the same time producing a first class community facility which will be of great benefit to the residents of Hove for many years to come.

Friends and Family Test

From the 1st December 2014, the NHS is introducing a new feedback scheme, called the Family and Friends Test (FFT). This provides patient’s with the opportunity to provide anonymous feedback and is collected and published by NHS England. Please visit

https://www.iwantgreatcare.org/reviews/search/

New Childhood Illness Guide

Please visit the Brighton and Hove CCG website by clicking on the link below to take you to a really helpful guide to common childhood illnesses, knowing the basics and  the right type of services available to help you

http://brighton.sensecds.com

Prescription Collections

Further to guidance that we have received from the Local Medical Committee, with immediate effect, if a prescription is to be collected by a patient's carer or relative, the reception staff need to be clear that the patient's permission has be given.

A patient's consent for collection by a third party needs to be recorded by the Practice and the person collecting should be able to confirm patient's name, address and the date of birth.

We apologise for any inconvenience this may cause and we hope that patients will understand and respect our strict rules on privacy.

Walk In Clinic

If you need to see a GP over a weekend, a walk-in clinic is available in the city. The Brighton Station Health Centre on Queen's Road is open from 8am to 8pm every day.  

Aspect House
84-87 Queens Road
Brighton
BN1 3XE
Open every day from 8am to 8pm

NHS 111Out of Hours Service and NHS Advice Line Have Changed

Between 8.00am - 8.30am and 6.00pm - 6.30pm telephone cover will be provided by South East Health and patients should ring 03000 242424. From 6.30pm - 8.00am all patients should dial 111. All calls to 111 are free from landlines & mobile phones. NHS 111 is a national service going live in spring 2013. The service aims to make it easier for people to access healthcare services when they need medical help fast, but it's not a life-threatening situation.

NHS 111 has replaced the NHS Direct service for out of hours general medical advice which will close during March 2013 for Kent, Surrey and Sussex.

Patient Participation Group - Members Needed

We are encouraging patients to give their views about how the practice is doing and the services provided. We would like to do this by developing a virtual Patient Participation Group of patient volunteers who consult on a regular basis via an on-line community initially.

If you are interested in being considered for our Patient Participation Group, please download and complete this invitation form and return it to reception or use the "contact us" tab on the website

Mobile Numbers for Text messaging Service

Please let us have your mobile telephone number in advance of the surgery launching a text messaging service. This service will only be used to remind patients of their appointments and health reviews.

On-line Appointment Booking is now LIVE!

Standard doctors appointments can now be booked via the website. If you are not already registered for this, please come into the surgery in person with photo ID to enrol for our on-line services. You will be able to book or cancel apppointments and order repeat prescription requests at any time, to suit you.

NHS UK Department of Health Brighton and Hove Teaching PCT
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